My Journey From Nokia To vivo

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Hello readers, I am Muhammad Shahid Deshnoor. I am a techy geek, I love technology, hence I thought of starting my career in technical field.

I started my career with Nokia, I worked as a technician in Nokia Priority Dealers in Belgaum, my home town. I am not a good writer, hence you must ignore my grammatical errors.

In Nokia, I learned lot of stuff

  • How to attend customer?
  • How to satisfy their needs?
  • How to clarify their doubt, and educate them on the products & services?
  • How to build relationship and so on…?

I resigned my job, as I wanted to complete my graduation. I was gone for a long period of time. Enjoyed my college life, became good photographer, a top online gamer and a technical advisor for family and friends. Anybody wants to by any electronic device be it TV, music system, computer, laptop, mobile, etc. I was the one whom they would ask first.

Later I joined Samsung Service Center in Belgaum after a very long time, there I was the software engineer. I use to fix any software related stuff, be it bootloop, soft-bricked, etc. The easiest part was just upgrading the firmware because the phone was hanging a lot, had hanging issues. The hardest part was, pissed customers; no matter what you do, some devices were not meant to be fixed. They had issues until they were replaced by their successor. I hope you guys be knowing which models I am talking about. I wasn’t satisfied here, so ultimately I resigned. And I started freelancing, I use to fix phones, edit photos and videos, use to design business cards, etc.

The year 2015 was tough, I lost my father; who was the whole and sole earner for the family. Whereas me, I use to work for my own expenses, to buy new gadgets, games, etc. After my father’s death, the whole responsibility came unto my shoulders. Then I started hunting for jobs, as the income I use to earn from freelancing was not fixed. Sometimes I use to earn in 5 digits and some time to 3-4 digits and sometime none. I use to adjust as it was for my own expenses. I cannot risk that with my family. A family needs constant finance for basic needs.

While I was hunting for jobs, I started recollecting my memories, on whom I did favors. I contacted them and asked them about job availabilities. Finally the day arrives, I joined in Samsung as a promoter and distributor’s payroll. I core job was to sale Samsung phones, be it Galaxy smartphones or featured phones and tablets also included.

When I worked in Nokia, I was in a showroom. and it was long time ago. There we hardly had any competition. That time Nokia was a synonym for mobiles. When I started working in Samsung, what I noticed was huge competition between brands. That time it was Samsung Vs Sony, HTC, LG, Micromax, Lava, Xolo, Intex, Panasonic, Lenovo, Nokia and the list goes on… Then I saw one guy who came to store to introduce vivo. We all laughed, one more chinese brand. I worked for about 15 days in a store, and the retailer said: “This guy is not suitable for the job”. And I was shuffled to another shop which was opened just yesterday. There I worked for a week and same thing repeated and they removed me, saying “You don’t fit”.

I was really upset, didn’t knew what to do, whom to contact. After so much of discussion with friends, they gave me a number of a person, I met him and he gave me another person’s number who gave me appointed in LG as a Sales Promoter. Ultimately, new job, new company and new shop.

There I started my career, I already had experience of almost 20+ days (15 days in one shop and about a week in another) I utilized those and started my job as a twenty years experienced guy. The first thing I did was building relationship with the retailer and store staff. Made friendly relationship, and I was in. I worked in LG for about 3 months and LG was gone forever from my region and once again I was jobless. Then I heard vivo was hiring. For me it was like vivo???? Then I thought something is always better than nothing. I met the ASM of vivo, who happened to be my colleague from Nokia and a good friend. He hired me on the spot. And I joined vivo in the same shop, where I was working with LG.

I had been a vivo brand advisor (VBA) for about 6 month, and because for my technical knowledge I was selected as a Trainer for VBA’s. I went to Bangalore and took the promotion. When I came back to Belgaum, I visited the shop where I worked for 15 days in Samsung and the retailer said “I am not suitable”. When I met him once again as a Trainer he was shocked. Whatever happens, happens for good. If I was in that shop, I would have not got this recognition and this position where I am today. And this is the same brand; me and my colleagues laughed when it was introduced, while I was working there in Samsung.

I continued working for vivo for a long-time as a Route Trainer. As human we are bound to do mistakes. Doing mistakes what makes as humans. One day I got offer from Huawei, and the salary they were offering were doubled what I was earning in vivo. So I resigned, and joined Huawei. I regret every time, why I left vivo. In vivo there is a saying “WE ARE FAMILY” “We are vivo family”. That family feeling was not there in Huawei. So I resigned Huawei.

The person who did lot of favor on me when I was in vivo, I met him in Belgaum luck by chance. And he was my training manager. When I resigned he was really very pissed on me. You know there’s a saying “Time heels everything”. Over the period of time we became good friends once again. And I asked him, can I come back….. He said “need to talk to lot of people, once gone from vivo, no coming back”. Just because of him, they made an exception in my case and I am back in vivo again.

When vivo says “We are family” believe me, they meant it.

And this is my journey from Nokia to vivo….

Love India, Love vivo!